EFFECTIVE DATE: FEBRUARY 2, 2026

1. INTRODUCTION

Circuitz Recycling LLC (“we,” “us,” “our,” or the “Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for services, schedule pickups, or engage with our electronics recycling and data destruction services.

Please read this Privacy Policy carefully. By accessing or using our services, you agree to the terms outlined herein. If you do not agree with our policies and practices, please do not use our services.

2. INFORMATION WE COLLECT

We collect various types of information to provide and improve our services:

2.1 Personal Information

When you contact us, schedule a pickup, or use our services, we may collect:

  • Contact Information: Name, business name, email address, phone number, physical address
  • Business Information: Company name, industry type, number of employees, volume of electronics to be recycled
  • Service Details: Types of electronics, quantity, pickup location, preferred service dates
  • Payment Information: If applicable, billing details for non-free services (processed securely through third-party payment processors)

2.2 Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referral URLs
  • Pages viewed and time spent on site
  • Cookies and similar tracking technologies

2.3 Data Destruction Records

For clients using our data destruction services, we maintain:

  • Serial numbers of destroyed devices
  • Date and time of destruction
  • Method of destruction (physical shredding)
  • Certificate of Destruction reference numbers
  • Chain-of-custody documentation

2.4 Communications

We retain records of:

  • Emails exchanged
  • Phone call logs (metadata only)
  • Contact form submissions
  • Service inquiries and responses

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

  • To schedule and coordinate electronics pickup and recycling services
  • To provide quotes and service confirmations
  • To issue Certificates of Data Destruction and recycling compliance documentation
  • To maintain chain-of-custody records for regulatory compliance

3.2 Communication

  • To respond to your inquiries and service requests
  • To send service updates, confirmations, and completion notifications
  • To provide information about our recycling processes and environmental impact

3.3 Business Operations

  • To improve our services and customer experience
  • To maintain accurate business records
  • To comply with legal and regulatory obligations
  • To train our staff on customer service and data security protocols

3.4 Security and Compliance

  • To verify customer identity and prevent fraud
  • To ensure compliance with R2 certification standards
  • To maintain audit trails for environmental and data security regulations
  • To protect against unauthorized access or data breaches

4. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in:

  • Payment processing (for applicable fees)
  • Website hosting and maintenance
  • Communication services (email, SMS)
  • Document management and certificate generation

These providers are contractually obligated to maintain confidentiality and use your information only for the purposes we specify.

4.2 Certified Refiners

When processing electronics for material recovery, we share only necessary information with our certified downstream refiners, such as:

  • Material types and quantities
  • Pickup/delivery logistics
  • Compliance documentation

We do not share customer contact information or business details with refiners unless required for logistics coordination.

4.3 Legal Requirements

We may disclose your information if required by law, such as:

  • Court orders or subpoenas
  • Government regulatory requests
  • Law enforcement investigations
  • To protect our rights, property, or safety, or that of others

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership.

5. DATA SECURITY MEASURES

Given our specialization in data destruction, we maintain rigorous security protocols to protect your information:

5.1 Physical Security

  • Our Clark County, Ohio, facility is secured with access controls
  • Surveillance systems monitor entry points and processing areas
  • Data-bearing devices are stored in locked, access-restricted areas prior to destruction
  • Employee access is limited based on role and necessity

5.2 Technical Security

  • SSL/TLS encryption for all website communications
  • Secure data storage with encryption at rest
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for internal systems
  • Firewall protection and intrusion detection systems

5.3 Administrative Safeguards

  • Employee confidentiality agreements
  • Regular privacy and security training for all staff
  • Strict access controls and least-privilege principles
  • Incident response procedures for potential breaches
  • Background checks for employees handling sensitive information

5.4 Data Destruction Standards

For electronic media containing customer data, we employ:

  • Department of Defense (DoD) 5220.22-M standard physical destruction
  • Industrial-grade shredding equipment
  • Particle size reduction to ≤2mm
  • Verification procedures to ensure complete data irrecoverability
  • Chain-of-custody documentation throughout the destruction process

6. DATA RETENTION

We retain your information only as long as necessary for the purposes outlined in this policy:

6.1 Customer Records

  • Service records: 7 years (for regulatory compliance and audit purposes)
  • Contact information: Until you request deletion or 3 years after last service engagement
  • Payment records: 7 years (for tax and accounting purposes)

6.2 Data Destruction Documentation

  • Certificates of Destruction: Permanently retained (required for compliance)
  • Chain-of-custody records: 7 years
  • Destruction logs and audit trails: 7 years

6.3 Website Data

  • Cookies and tracking data: 30 days to 2 years depending on type
  • Server logs: 90 days

When information is no longer needed, we securely delete or anonymize it using industry-standard methods.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Receive a copy of your data in a portable format

7.2 Deletion

You may request deletion of your personal information, subject to legal retention requirements. We will comply unless we are legally obligated to retain certain records (e.g., for regulatory compliance).

7.3 Opt-Out

You may opt out of:

  • Marketing communications (if any are sent in the future)
  • Non-essential cookies and tracking technologies
  • Sharing of information with third-party service providers (where feasible)

7.4 Restriction and Objection

You may request:

  • Restriction of processing in certain circumstances
  • Objection to processing based on legitimate interests

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in Section 12. We may require verification of your identity before processing your request. We will respond to verifiable requests within 30 days.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your experience:

8.1 Types of Cookies

  • Essential Cookies: Necessary for website functionality (e.g., security, load balancing)
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Preference Cookies: Remember your settings and preferences

8.2 Third-Party Tracking

We may use third-party services that employ tracking technologies, such as:

  • Google Analytics for website traffic analysis
  • Contact form providers for inquiry management
  • Live chat services (if implemented)

These third parties have their own privacy policies governing their use of information.

8.3 Cookie Management

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.

9. CHILDREN’S PRIVACY

Our services are designed for business clients and adults. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will promptly delete it. Please contact us if you believe a child has provided us with personal information.

10. INTERNATIONAL DATA TRANSFERS

Circuitz Recycling LLC operates primarily in Clark County, Ohio, United States. Your information may be processed and stored in the United States. By using our services, you consent to the transfer of your information to the U.S. and its processing according to this Privacy Policy.

If you are located outside the U.S., please note that U.S. data protection laws may differ from those in your jurisdiction.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, such as:

  • Certified refiner partners
  • Industry certification bodies (R2, e-Stewards)
  • Government regulatory agencies
  • Environmental organizations

This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

12. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Circuitz Recycling LLC

Attn: Privacy Officer

Clark County, Ohio, United States

Phone: 937-901-2931

Email: jim@circuitzrecyclingllc.com

Mailing Address: Clark County, Ohio